What does it take for a customer to avail of your business again? It could be about how satisfied they are with what you provided them. Yes. But, it is also about how you handled them. When you suggest a product to them, what character or attitude do you present?
Resiliency is required in taking care of your customers. It does not matter how badly your day went. What does matter is how you can jump from your grumpy self to a very positive, very entertaining person when in front of your buyers. You will never know what they want when you are NOT REALLY there.
Branding is not always about the product, it is also about the people in the business. Remember that you are representing your company so being at your best does not only promote your product. It also promotes your company. ?Leave your worries at home? might be a clich?, but it is one that could help you earn.
Source: http://www.mariezamora.net/business-finance/marketing/your-attitude-is-a-tool-for-business-branding
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